We want you to be thrilled with your purchase. That's why we've made our returns process simple and hassle-free. Check out our policy below to ensure a smooth experience:
Returns:
We offer a 15-calendar-day return window, starting from the date you received your item. To be eligible for a return, please make sure your item is in excellent condition. Don't worry, it can be opened, as we stand behind our money-back guarantee.
To initiate a return, ensure your item meets the following criteria:
It must be in "Like New" condition, just like when you received it.
Refunds:
Once we receive your returned item, our team will promptly inspect it. Rest assured, we'll keep you in the loop throughout the process. You can expect an immediate notification on the status of your refund once the item inspection is complete.
If your return is approved, we will initiate a refund directly to your credit card or the original method of payment you used during the purchase.
Please note that the timing of the refund credit may vary depending on your card issuer's policies, but we'll do our best to process it as swiftly as possible.
Shipping:
When it comes to shipping, please be aware of the following details:
You are responsible for covering the shipping costs for returning the item. Unfortunately, shipping costs are non-refundable.
In case of a refund, the cost of return shipping will be deducted from your total refund amount.
Shipping times provided are estimates, and during holidays, deliveries may take longer than usual.
Customer satisfaction is our top priority. If you have any questions or need assistance with the return process, don't hesitate to reach out to our dedicated support team. We're here to make sure you have a fantastic experience from start to finish.
Info@whothefisthedj.com
